Messaging settings
Appropriate Facebook settings for Bonomi's optimal operation
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Appropriate Facebook settings for Bonomi's optimal operation
Last updated
Was this helpful?
To ensure Bonomi Assistant works the way intended, you might need to adjust some Facebook Messenger settings.
To Access your Facebook page's settings, head over to your Facebook page, then select Settings fomr the left side panel.
The first thing you should always check, if sending messages to your page is enabled. You'll find this option, under the General tab in your page's settings.
Make sure, that this option is enabled, otherwise people won't be able to message you through Messenger.
Facebook offers basic automation options for every page. To avoid interference with the automation offered by Bonomi, you need to make sure to disable Facebook's own automated responses. Under the page settings, select the Messaging tab, then scroll down to the "Set up automated responses" option. Click on Set Up.
You'll be directed to you Inbox. Select the Automated Responses tab, then turn off all options under Greet people and Share an Get Information. Make sure that Away Message is turned off also.
If you'd like to increase the number of conversations started with your page, you should enable the "Show Greeting" option also. This will automatically triggers a pop-up for every user who visits your page. There's an option which allows you to change the greeting message from Facebook's default.
