Status

On this page you can keep track of the current status of Bonomi's services and our scheduled maintanences.

For more information on a problem or to report a new problem, please contact us at [e-mail]!

Services

Bonomi Assistant 🟢

Status	Problem Description
🟢 Fully operational	-

The Assistant recognizes all incoming questions and sends all pre-built answers.

Bonomi Inbox 🟢

Status	Problem Description
🟢 Fully Operational	-

The Inbox synchronizes all incoming messages to a common interface and allows colleagues to reply to them.

Facebook API 🟢

Status	Problem Description
🟢 Fully Operational	-

Our system relies on Facebook API to display various content in Messenger.

Scheduled maintenance

09/05/2021

We're preparing to release a highly requested set of new features this weekend. This release requires some changes to our infrastructure so you may experience some downtime.

The release will take place on Sunday May 9, 2021 from 01:00pm to 03:00pm / 5:00am to 7:00am (UTC). There may be moments when you cannot log in to the platform but no messages will be lost.

During this time period, there may also be slowdowns or pauses with automated answers as well. We apologize for any inconvenience.

14/02/2021

We’re going to be upgrading our infrastructure soon. This means you will not be able to access the platform on February 14, 2021 from 10.00 a.m. to 11.00 a.m. (HKT).During the downtime you may experience you may experience message deliverability issue, but no messages will be lost.

We apologize for any inconvenience, but we will be back up as soon as possible with a stronger and faster platform.

If you experience a problem that is not listed on the site, please report it to us at [e-mail]!