WhatsApp

Connecting a WhatsApp Business API to chat with customers over WhatsApp.

WhatsApp is a cross-platform messaging and Voice over IP service owned by Facebook. As of February 2019, WhatsApp has over 1.5 billion active users in over 180 countries.

The WhatsApp Logo

WhatsApp does not allow companies to connect directly to their API or create business accounts on their own. To create a WhatsApp Business API account you'll need to apply through a WhatsApp Partner.

Once a WhatsApp Partner has approved and provisioned your WhatsApp Business API account with a phone number you may connect it to the Bonomi platform and manage WhatsApp messages just like any other channel.

WhatsApp Providers

We are integrated with the following WhatsApp Channel Providers.

Provider	Use Case	Pricing Model	Billing Cycle	Min Monthly Charge	Session^ Messages Included	API Account Application
​360Dialog​	Production	Per Month	Monthly	$50	Unlimited	​Sign Up​
​Twilio​	Production	Per Message	Monthly	< $1	None	​Sign Up​
​MessageBird​	Production	Message Bundle	Annually	$50	15,000*	​Sign Up​
​Vonage​	Production	Active Users	Enterprise	Enterprise	N/A	​Sign Up​
​Chat API​	Testing Only	Per Month	Monthly	$39	N/A	​Sign Up​

^ WhatsApp API has a Session Messaging Window of 24 hrs. Companies must reply to customers within 24 hrs to send a Session Message. Otherwise, a Template Message must be used.

*MessageBirds cheapest plan includes 15,000 Session Messages, the subscription is billed annually.

Messaging Window

WhatsApp API has a messaging window or 24 hours which you are allowed to reply to customers with any content. After 24 hours, you will need to send a Template Message in order to send a reply to the customer.

The 24 hours messaging window is applicable to the following providers :

• ​360 Dialog​

• ​Twilio​

• ​MessageBird​

• ​Vonage​

Learn more on WhatsApp Message Templates.

ChatAPI is not an official WhatsApp API partner and therefore, we only recommend it as a temporary solution until your WhatsApp Business API account is approved. Any further usage will risk your WhatsApp number being banned.