WhatsApp Business API Onboarding

Before a business can access the WhatsApp Business API, each client has to go through an approval procedure.

Required information for opening a WABA

The following information is required for opening a WhatsApp Business Account (WABA):

• Facebook Manager ID

• Phone number with the ability to receive either voice or SMS

• Business Name & Display Name

• Company logo (square JPG, min 300x300 px)

• Company description (max. 130 characters)

• Postal address of the company where utility bills go to

• Contact email where customers can reach the business

​Approval procedure

1. Facebook Business Manager ID

You need to have a Facebook Business Manager ID before you can proceed to the WhatsApp approval process. To find your Business Manager ID, log into the Facebook Business Manager of the business and navigate to Business Settings. The Business Manager ID is displayed under the business name.

If you don’t have a verified Facebook Business account, you need to create a Facebook Business Manager. To create a Business Manager:

1. Go to business.facebook.com/overview.

2. Click Create Account.

3. Enter a name for your business, your name and work email address and click Next.

4. Enter your business details and click Submit.

More information about the creation of the Facebook Business Manager you can find here.

2. Message On Behalf request

After the Facebook Business Manager ID is provided, you will receive a Message on Behalf request. You need to accept it, so we can send messages on your behalf with your Facebook Business Manager ID.

Please navigate in your Facebook Business Manager Account to Requests > Received to accept the request.

3. WhatsApp approval procedure / Verify your Business Client account

• Start the process of verifying your business in Facebook Business Manager. This procedure helps to protect users from false information.

Attention: Once you’ve completed the official form with the legal business details, you won’t be able to change them.

• Go to Security Center and click Start Verification. If you haven’t logged in to your Business account, the button will be grayed out.

• Enter your business details, click Next and select your business from the List.

• Select a phone number and confirm details.

• After you received the verification code, click the Submit button.

It can take some time for Facebook to check the details.

4. Phone number, display name & Review process

After the verification was successful, provide the following details to Bonomi:

• your phone number

• the display name for your WhatsApp business profile

IMPORTANT: To be able to register your phone number for WhatsApp Business API, you CAN’T have an active WhatsApp installation associated with the number (i.e. the phone number is registered with a non-enterprise account -either WhatsApp or WhatsApp for Business). The old account will need to be fully deleted to make this phone number available to register.Uninstalling the app from a device is not sufficient, any previous WhatsApp account must be fully deleted.

To delete your previous WhatsApp account

1. Open WhatsApp.

2. Tap More options > Settings > Account > Delete my account.

3. Enter your phone number in full international format and tap DELETE MY ACCOUNT.

4. Select a reason for why you're deleting your account in the dropdown.

5. Tap DELETE MY ACCOUNT.

For more information on how to delete your account, please follow this guide.

During the WhatsApp approval procedure, the WhatsApp team reviews the client’s request according to the WhatsApp Business Policy. You can check the status in the Facebook Business Manager account.

Bonomi will then trigger the 6-digit verification PIN code via voice (Phone Call) or sms for the provided number. When you receive the 6-digit PIN code to your device send it directly to Bonomi, so we can finish the registration process.