Dynamic Variables
Personalise your message with dynamic variables
Last updated
Personalise your message with dynamic variables
Last updated
Dynamic variables can be used to personalize outgoing messages. Personalised content contributes to building a good relationship with contacts where they feel their relevance to the context.
You can use a dynamic variable simply by adding a prefix, @contact or @field to the contact field. The following are the example and usage.
You can use dynamic variables in snippets as well.
While composing a snippet content, you can include a dynamic variable to personalise your quick replies.
You can have multiple dynamic variables in a single content. Make use of them while composing your messages
Important: If the field you are trying to send is empty or the field does not exist at all, the string will not be replaced.
You can include a dynamic variable in your message while responding to a contact.
Besides contact fields, you can also include a custom field by typing the custom field's name.
Variable
Description
@contact.name
Is replaced by the full name of the contact (First Name + Last Name).
@contact.firstname
Is replaced by the first name of the contact.
@contact.lastname
Is replaced by the last name of the contact.
@contact.gender
Is replaced by the gender of the contact.
@contact.location
Is replaced by the location of the contact. If the contact has no location stored, it will not be replaced and the actual string will be sent.
Variable
Description
@contact.email
Is replaced by the email address of the contact.
@contact.phone
Is replaced by the phone number of the contact.
@field.field_name
Is replaced by the value in the custom field. For example, if the Custom Field "City" exists and one contact has the value "New York", sending @field.city will be replaced by New York.
