Notifications

Receiving alerts when a contact needs your attention.

Using notifications, Bonomi will send you alerts whenever there are contacts that require your attention. Notifications can be received anytime, even though you are not on the platform.

Notification Channels

Notification Center

The Notification Center can be found in the top navigation bar of the platform. It is represented with bell and a number indicator. The number represents the unread count of notifications the user has.

When you press on it, the notification center will appear and it will list all your notifications sorted by time received. The unread notifications will have a slightly darker background than the others.

The notification center has 3 tabs namely New, Archived and All and their functions are as follows:-

New - This tab lists all unread and unarchived notifications
Archived - This tab lists all archived notifications
All - This tab lists all notifications regardless of archived or unarchived

Archiving or Unarchiving a Notification

This Notification Center will also work as a task manager where users can archive or unarchive the tasks when necessary.

You can archive any task by hovering over the notification in the NEW tab and press on the x on the top right corner of the notification.

Alternatively, if you would like to archive all, you can do by pressing on ARCHIVE ALL on the top right of notification center.

If you accidentally archive a notification, you can unarchive the notification by doing the same in the ARCHIVED tab.

Desktop Notification

Whenever a user is away from the platform, desktop notifications can be sent to them via the browser.

We recommend using Google Chrome to enable your desktop notifications to ensure the reliability of the notifications' delivery!

Google Chrome

You can easily enable desktop notifications on Chromium based browsers (Chrome, Edge), by clickin on the lock icon in the URL bar.

Guide on enabling desktop notifications: Chrome, Firefox, Opera, and Microsoft Edge.

Email Notification

If you prefer to receive notifications via email, we also send notifications to the email address you provided during sign up. The notification includes actionable information that will keep you informed of what is important and the action that needs to be taken.

Sound Notification

When a new message is received, the notification sound will be played based on the preferences. The sounds will only play when the user is active in the Messaging Module.

Notification Types

On the platform, there are many events that will trigger a notification such as:

Notification

Description

New Incoming Message

A notification will be sent to the preferred users notifying them on the new incoming message

Contact Assigned

A notification will be sent to the assigned user, notifying them on the contact assignment performed by another user or automation

Comment Mention

A notification will be sent to the mentioned user, notifying them on the comment mention by another user

Custom Notification

When a Custom Notification is sent via, everyone on the platform will receive a notification

Contacts Import Notifications

A notification will be sent to the user who performed the task notifying them on the completion of the contacts import

For Custom Notification, it will be sent to the users as long as user opt to receive notifications. For Contacts Import Notifications, it will be sent to the user regardless of the notification preference of the user.

The following table lists the how each type of notifications are being sent on the respective channels.

Notification Center

Desktop Notification

Mobile Notification

New Incoming Message

❌

⭕

🔷

🔶

Contact Assigned

❌

⭕

🔷

Comment Mention

✅

⭕

Custom Notification

✅

⭕

Contacts Import Notifications

✅

❌

✅

Legend

✅ Always Send ❌ Never Send ⭕ Send based on Preference 🔷 Send based on Activity Status and Preference 🔶 Send based on Activity Status, Preference and Notification History

Notifications with 🔷 are only sent when the user opt to receive such notifications and their activity status is offline

Notifications with 🔶 are only sent when the user fulfills the following :- 1. The user opt to receive such notification 2. The user is offline 3. The user have not received such notification from the same contact throughout his inactivity

Notification Preferences

Notification Preferences can be found in your user profile page by clicking on the Edit icon in your user menu.

Under the Notification Preferences section, you can change how often you want to receive notifications for each notification channel.

Preference

Description

Send me notifications for all contacts and mentions

User opt to receive the following notifications on the preferred channel - New incoming messages from all contacts - Contact assigned - Comment mention

Send me notifications for the contacts assigned to me and mentions

User opt to receive the following notifications on the preferred channel - New incoming messages from assigned contacts - Contact assigned - Comment mention

Send me notifications for mentions only

User opt to receive the comment mention notification on the preferred channel

Do not send me any notifications

User opt out to receive notification on the preferred channel