> For the complete documentation index, see [llms.txt](https://docs.bonomi.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bonomi.io/about-bonomi/features-overview.md).

# Bonomi Features Overview

## Features

### ⚙️ Chat Automation

Less work, more messages for a more productive workforce. Our Assistant can answer the frequently asked questions on its own, saving your and your colleagues time. Set-up proactive Guest Notifications to automatically send useful information to your guests, and promote your services.

![](/files/-MTeslbBmZWZRxuHVi8q)

### [📥](https://emojipedia.org/inbox-tray/) Shared Inbox

By having a shared inbox, you can collaborate with your teammates and respond to your contacts lightning fast. This way, you and your teammates can co-operate on conversations and deliver amazing customer experiences, faster.

![](/files/-MTesq-IN70SFUo2lbH7)

### [🌎](https://emojipedia.org/globe-showing-americas/) **360° Customer View**

No more logging into multiple platforms, find all your customer chats in one place. No matter the channel, you are able to find a single story for every customer from a single source. With custom fields and tags, it will be easier to achieve your customer segmentation needs. 

![](/files/-MTestGmLmtZPQq24DOb)

### [🚗 ](https://emojipedia.org/automobile/)Respond on the Go

Bonomi Inbox offers a mobile-friendly interface, so you can respond to your customers on your mobile device at your own convenience. The mobile interface allows you to perform the most necessary tasks so that you can just work on the go. 

![](/files/-MTeswhlpj5ZJFZmqbJ3)


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