Use reply options to navigate conversations
Keep the the dialogue flowing
Besides a text answer, you can also add so-called quick reply buttons after each message. They will help your guests navigate through the contents of the Assistant, and also provide logical next steps after a certain question. For example, you can strategically place a "booking" button wherever it fits the context i.e. you believe that the previous message was convincing enough for the user to consider booking a stay.
To add a new quick reply button, just click on the "+ Add quick reply" button, and select one from the list. If you want to remove a quick reply option, simply click on the blue "-" button.
Currently you can add up to 6 quick reply buttons to each System and FAQ message.
After selecting your preferred quick reply options, just click on the blue "Save" button to update the message in the database.
After you've set up the System and FAQ messages, you can test them in action, and might want to adjust accordingly.
Last updated
