Setting Up Automated Messages

Bonomi offers an advanced AI (artificial intelligence) Assistant. With the help of the AI system, you'll have the option to automate the commonly asked question about your property, so you and your colleagues will have time to deal with matters that are important.

Automated messages

To setup automated messages, head over to your Assistant's profile page, and select the "Messages" tab.

The messages are grouped into 2 parts, System messages, and FAQ messages.

System messages

Under the System messages, there are messages that are required for basic operations of the AI Assistant. These includes a welcome message, reservation information, goodbye message, menu options, fallback message among others.

You'll also find further information about every topic, when you point the mouse over the title of the topic.

FAQ messages

Under the FAQ messages sections, you will find commonly asked topics, like the check-in/out times, payment information, pet policy etc. All FAQ topic will have the same template message: "Unfortunately, I can't help you with this. Please type live chat to send a message to our colleagues."

If you want to provide an automatic response in a certain topic you will need to edit that answer to match your property's information.

The FAQ messages should cover most topics your guests will inquire about. If you don't find a topic, that's important for you among the FAQ messages, please don't hesitate to contact us, and we will be able to setup unique topics for you.

Editing a message

Editing a System or FAQ message is quite easy. Just select the topic you want edit, and click on the box of the selected topic.

Editing the text

After selecting the topic, you can first select a language. Only the languages you've selected when setting up your Assistant will be available here.

To edit the message, just click in the text field and fill in the correct information.

Upon finishing your edit, just click on the blue "Save" button to save the message. It will be instantly updated, so the next time a guest have a question in this topic, he will receive the updated answer.

Adding quick reply buttons

Besides a text answer, you can also add answer buttons after each message. They will help your guests navigate through the contents of the Assistant, and also provide logical next steps after a certain question.

To add a new quick reply button, just click on the "+ Add quick reply" button, and select one from the list. If you want to remove a quick reply option, simply click on the blue "-" button.

After selecting your preferred quick reply options, just click on the blue "Save" button to update the message in the database.

After you've set up the System and FAQ messages, it's time to test your Assistant in action.