Channels Overview
Supported Channels
Bonomi supports the following messaging channels and the platform will continue to support more channels in the future.
Channels Summary
The table below summarizes on the connection difficulty level, the time needed, applicable cost and requirements for each channel.
Channels
Difficulty
Time Needed
Applicable
Cost
Requirements
Facebook Messenger
Easy
15 mins
-
Facebook Page
WhatsApp
Advanced
7 to 10 working days
✔
WhatsApp Business API
Website Chat
Moderate
15 mins
-
Live Website
LINE
Moderate
30 mins
-
LINE Official Account
Telegram
Moderate
15 mins
-
Telegram Bot
Viber
Moderate
15 mins
-
Viber Bot
SMS
Moderate
1 to 2 working days
✔
Phone number provisioned by our partners
Twitter
Advanced
1 to 2 working days
-
Twitter App
WeChat
Advanced
3 to 5 working days
-
WeChat Official Account
Gmail
Easy
15 mins
-
Gmail or Gmail for Business account
Channel Capabilities
The table below will give you a quick comparison between channels, and their supported features.
Messaging Channel
Quick Replies
Chat Link & QR Code
Broadcasts Support^
Messaging Windowª
Unique Features˘
Channel Feesº
Facebook Messenger
✅
✅
✅
7 days
✅
-
Gmail
✅
✅
-
-
-
WhatsApp
✅*
✅
✅
24 hrs
✅
Website Chat
✅
✅
-
-
-
LINE
✅
✅
✅
-
✅
Telegram
✅
✅
✅
-
-
Viber
✅
✅
✅
-
-
SMS
-
✅
✅
-
✅
Twitter
✅
✅
✅
-
-
WeChat
✅*
✅
-
48 hrs
-
Message Status Availability
For some channels, we are able to find out the message status whether has it been sent, delivered, read or failed. Refer to the following table on which channel offers message status availability:
Messaging Channel
Sent
Delivered
Read
Failed
✅
✅
✅
✅
Gmail
✅
✅
✅
✅
WhatsApp - Twilio
✅
✅
✅
✅
WhatsApp - MessageBird
✅
✅
✅
✅
WhatsApp - Vonage
✅
✅
✅
✅
WhatsApp - Chat API
✅
✅
✅
-
WhatsApp - 360Dialog
✅
✅
✅
✅
Website Chat
✅
✅
✅
✅
LINE
✅
-
-
-
Telegram
✅
-
-
-
Viber
✅
✅
✅
✅
SMS - Twilio
✅
✅
-
✅
SMS - MessageBird
✅
✅
-
✅
SMS - Vonage
✅
✅
-
✅
✅
-
-
-
✅
-
-
-
Messaging Window
Some messaging channels have a limited messaging window for the contact to receive a response. The messaging window refreshes every time a message is received from a contact. Refer to the following channel and their respective messaging window:
Channel
Messaging window
Messenger
7 days
24 hours
48 hours
The 24-hour messaging window is only applicable to WhatsApp Partner API channels; Twilio, Vonage, MessageBird & 360Dialog. WhatsApp Chat API does not have this limitation as it is not a WhatsApp Partner.
Sending messages outside the messaging window will be either limited by the system, or won't be delivered. There will be a red exclamation mark indicating the message is not delivered along with an error message.
For Facebook Messenger and WhatsApp, they have a feature that allows users to send a message to the contacts beyond the messaging window.
Facebook Messenger Message Tags
To send a message to Facebook contacts after the messaging window, you can use Facebook Messenger Message Tag to do so. For more information on, look at Facebook Messenger Message Tag.
Use of tags outside of the approved use cases may result in restrictions on the Page's ability to send messages.
WhatsApp Message Templates
To send a message to WhatsApp contacts after the messaging window, you can use WhatsApp Message Templates to do so. For more information on, look at WhatsApp Message Templates.
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