Setting Up Automated Messages
Automate Frequently Asked Questions easily
Last updated
Automate Frequently Asked Questions easily
Last updated
Bonomi offers an advanced AI (artificial intelligence) Assistant. With the help of the AI system, you'll have the option to automate the commonly asked question about your property, so you and your colleagues will have time to deal with matters that are important.
To setup automated messages, head over to your Assistant's profile page, and select the "Messages" tab.
The messages are grouped into 2 parts, System messages, and FAQ messages.
Under the System messages, there are messages that are required for basic operations of the AI Assistant. These includes a welcome message, reservation information, goodbye message, menu options, fallback message among others.
You'll also find further information about every topic, when you point the mouse over the title of the topic.
All system messages have pre-filled template messages, to help you get started. Nevertheless, it is recommended to review all messages and supplement them with accommodation-specific information (name of accommodation, booking URL etc.).
Under the FAQ messages sections, you will find commonly asked topics, like the check-in/out times, payment information, pet policy etc. All FAQ topic will have the same template message: "Unfortunately, I can't help you with this. Please type live chat to send a message to our colleagues."
If you want to provide an automatic response in a certain topic you will need to edit that answer to match your property's information.
If you need clarification about a certain topic, just hover your mouse over the title of the topic.
The FAQ messages should cover most topics your guests will inquire about. If you don't find a topic, that's important for you among the FAQ messages, please don't hesitate to contact us, and we will be able to setup unique topics for you.
Editing a System or FAQ message is quite easy. Just select the topic you want edit, and click on the box of the selected topic.
After selecting the topic, you can first select a language. Only the languages you've selected when setting up your Assistant will be available here.
If you'd like to enable a new language, please contact us.
To edit the message, just click in the text field and fill in the correct information.
Upon finishing your edit, just click on the blue "Save" button to save the message. It will be instantly updated, so the next time a guest have a question in this topic, he will receive the updated answer.
We do recommend using emojis in your messages. Emojis are a great way to help guests understand your message and they help to improve the message visually as well. 😎
Besides a text answer, you can also add answer buttons after each message. They will help your guests navigate through the contents of the Assistant, and also provide logical next steps after a certain question.
To add a new quick reply button, just click on the "+ Add quick reply" button, and select one from the list. If you want to remove a quick reply option, simply click on the blue "-" button.
Currently you can add up to 6 quick reply buttons to each System and FAQ message.
After selecting your preferred quick reply options, just click on the blue "Save" button to update the message in the database.
After you've set up the System and FAQ messages, it's time to test your Assistant in action.
